I paid for my video - but it is still locked...
Written by Rob Jonson
Updated over a week ago
If the booking on FreeFallFilms does not 'know' that the customer has paid, then it will ask them to pay to unlock their video.
This is mostly likely because:
This is mostly likely because:
- The customer paid at reception/manifest after the video processing started
- Something is not syncing correctly from your booking system. (Contact Rob if this happens)
Check that the customer really has paid.
Once you have confirmed that the customer has paid.
Manually unlock the video
The customer will get an email when the video has processed
Once you have confirmed that the customer has paid.
Manually unlock the video
The customer will get an email when the video has processed